AIG Learning Center
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Includes a Live Web Event on 03/18/2026 at 12:00 PM (EDT)
Join us for "Under Pressure: Leadership Strategies for Burnout, Fatigue, and Compliance in Long-Term Care."
Overview:
Burnout, fatigue, and inconsistent compliance among long-term care staff are often attributed to gaps in training or individual performance. Evidence increasingly indicates that these challenges more often stem from system pressures, including rising resident acuity, complex cognitive and medical needs, workload demands, communication breakdowns, and insufficient operational planning. When organizational capacity is strained, the gap between knowing and doing widens, increasing the likelihood of shortcuts and unreliable practice.
This webinar examines how organizational conditions shape workforce behavior, risk, and care outcomes. Participants will evaluate leadership approaches that move beyond education alone by strengthening operational support, embedding ongoing coaching, improving communication structures, and aligning accountability with staff capacity. Emphasis will be placed on practical leadership interventions that enhance reliability, support workforce sustainability, and safeguard quality of care.
As a result of this presentation the participant will be able to:
- Identify organizational factors that contribute to staff burnout, fatigue, and non-compliant behaviors.
- Explain how workforce strain influences decision-making, risk, and care quality.
- Apply leadership strategies that support staff capacity while reinforcing accountability.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119531-DL.
Domains of Practice:
- 2C6 Professional Development
- 2C12 Employee Satisfaction, Engagement, and Retention
- 4A3 Organizational Behavior
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.
Shane Cooney, BA, SHRM-CP
Head of Education
Avila Institute of Gerontology
As the Head of Education at the Avila Institute of Gerontology, Shane oversees all educational initiatives and the organization's learning management system. He is responsible for developing comprehensive educational content and programs tailored to the needs of the organization. Notably, he established the AIG CARE (Compassion, Advocacy, Recognition, Excellence) Program, which is designed to provide leadership skills education and professional development to staff working in Carmelite homes. He is dedicated to fostering a culture of continuous learning and professional growth.
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Register
- Individual - $45
- Carmelite Home staff - $45
- Sisters Aging Well Together - $45
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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Includes a Live Web Event on 03/18/2026 at 10:30 AM (EDT)
Join us for "From Caregiver to Care-Partner: Advancing Person-Centered Care in Long-Term Care" presented by Clare L. Horn, LCSW.
Overview:
Person-centered care invites professionals to move beyond task-focused caregiving toward meaningful partnerships that honor dignity, identity, and connection. This webinar explores how care-partnering strengthens relationships, enhances communication, and supports whole-person well-being while helping staff rediscover purpose and resilience in their roles.
Participants will learn practical approaches to deepen presence, cultivate emotional intelligence, engage residents as individuals shaped by their values, culture, and life experiences, and support a culture that values the whole person.
As a result of this presentation the participant will be able to:
- Explain the principles of person-centered care and care-partnering in long-term care practice.
- Apply communication strategies that promote dignity, connection, and emotional safety.
- Recognize the role of emotional intelligence in building therapeutic relationships.
- Identify practices that support both resident well-being and caregiver resilience and empowerment to promote residents' involvement in their own care.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119522-DL.
Domains of Practice:
- 1B2 Person-Centered Care and Comprehensive Care Planning
- 3A2 Person-Centered Environment
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.
Clare L. Horn, LCSW
Faculty
Avila Institute of Gerontology, Inc.
Clare is a licensed social worker who has worked with the elderly for over 25 years, serving as a director of social work in various nursing homes and rehabilitation centers. She provides consultation and education on various topics in aging to residents, families, and staff.
Clare L. Horn received her undergraduate degree from Marymount College, Tarrytown, NY, a M.S. Ed. from Hofstra University, and a M.S.W. from Fordham University, where she also completed her doctoral courses. She is a Licensed Clinical Social Worker in New York State. She holds membership in the Academy of Certified Social Workers and the National Association of Social Workers. She has worked with the elderly and served as Director of Social Work for over 25 years in Nursing Home and Rehabilitation Centers. In November 2016, under Ms. Horn’s leadership at The New Jewish Home, the dementia unit received Comfort Matters Accreditation.
Ms. Horn has educated staff and families in palliative care and the ‘person-directed care’ program. She has presented at conferences and meetings on topics related to social work, dementia, palliative, and person-centered care. She has served for 21 years on the board of directors of Marian Woods, a NYS Department of Health Adult Care Facility, and Convent for women religious in Westchester County and has recently transitioned to serving on their program and quality assurance committee. Ms. Horn is a member of the Institute Formation Commission of the Religious of the Sacred Heart of Mary. She is on the faculty of the Avila Institute of Gerontology.
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Register
- Individual - $45
- Carmelite Home staff - $45
- Sisters Aging Well Together - $45
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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Includes a Live Web Event on 03/18/2026 at 9:00 AM (EDT)
Join us for "How Science and Technology Are Reshaping Dementia Care" presented by Alfred Norwood, MBA, BS.
Overview:
Skilled nursing facilities are increasingly supporting residents with advanced dementia and complex behavioral needs. These changes are reshaping operational demands, staffing models, and care environments, requiring leaders to rethink how science, technology, and care design work together to support both residents and staff.
Advances in neuroscience and emerging technologies are offering new insight into how dementia affects the brain’s ability to interpret surroundings, manage stress, and regulate behavior. This webinar will review the practical leadership considerations stemming from these advances, exploring how tools such as environmental design, adaptive cueing, and technology-supported interventions can help reduce distress, improve staff response, and create more sustainable care settings. Participants will learn practical approaches for incorporating technology and care-design strategies to better support residents with advanced dementia while improving staff effectiveness and organizational preparedness.
As a result of this presentation the participant will be able to:
- Analyze factors driving increased behavioral complexity among residents with advanced dementia.
- Examine how neuroscience-informed approaches and emerging technologies can improve care environments and staff effectiveness.
- Apply leadership strategies that support organizational preparedness and sustainable dementia care practices.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119526-DL.
Domains of Practice:
- 1B1 Psychosocial Needs
- 1B10 Mental and Behavioral Health
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit
Alfred Norwood, MBA, BS
Faculty, Avila Institute of Gerontology, Inc.
Alfred is an expert in physiological psychology who has worked with the Avila Institute for the last 15 years, developing and presenting workshops and in-services on a number of topics associated with aging. He has years of experience working as a consultant for long-term care systems and facilities and trained staff in the use of non-pharmaceutical, individualized care plans for residents with moderate to severe dementia.
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Register
- Individual - $45
- Carmelite Home staff - $45
- Sisters Aging Well Together - $45
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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Recorded On: 02/10/2026NRRO Webinar
This webinar explores what the Nun Study and other major dementia research reveal about brain aging and how those findings can be applied within religious communities. *This webinar is cosponsored by The National Religious Retirement Office (NRRO).
As people live longer, concerns about dementia and the loss of independence it can bring are increasing. What has changed is how we understand the disease—especially the roles that education, lifestyle, community, and spiritual life play in brain health over time.
This one-hour webinar will highlight several major dementia studies, with The Nun Study serving as a central example. Based on the lives of 393 School Sisters of Notre Dame, the study showed that people with similar levels of Alzheimer’s disease in their brains could function very differently depending on how they lived, leading to the idea of cognitive reserve. These findings, and the newer research built upon them, have important implications for religious communities, and this presentation will help participants understand how today’s science can be thoughtfully applied within their own communities.
Presented by Alfred Norwood, MBA, BS
*This webinar is cosponsored by NRRO and is free to all members of a Religious Congregation. Please see registration instructions for details.
Alfred Norwood, MBA, BS
Faculty, Avila Institute of Gerontology, Inc.
Alfred is an expert in physiological psychology who has worked with the Avila Institute for the last 15 years, developing and presenting workshops and in-services on a number of topics associated with aging. He has years of experience working as a consultant for long-term care systems and facilities and trained staff in the use of non-pharmaceutical, individualized care plans for residents with moderate to severe dementia.
Please click the link below to view the webinar flyer and instructions for registration.
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Register
- Individual - $35
- Sisters Aging Well Together - $35
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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Register
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Informational Video
Dr. Battisti brings a sense of hope and inspiration through engagement with the audience and his transformational view of life. Participants will be able to identify for themselves what needs to be done to harness the momentum for their individual and organizational desire for change. Drawing from years of experience as a professor, psychotherapist, and executive, Dr. Battisti understands the barriers and obstacles that hold individuals and organizations back. His engaging approach offers insights on overcoming life's negatives and instills a positive desire for change.
Description
Dr. Battisti brings a sense of hope and inspiration through engagement with the audience and his transformational view of life. Participants will be able to identify for themselves what needs to be done to harness the momentum for their individual and organizational desire for change. Drawing from years of experience as a professor, psychotherapist, and executive, Dr. Battisti understands the barriers and obstacles that hold individuals and organizations back. His engaging approach offers insights on overcoming life's negatives and instills a positive desire for change.
This informational video is provided to alumni of our Sisters Aging Well Together program. It reflects AIG's ongoing commitment to support Communities.
More Information
If you have any questions or concerns about this program, please contact us at support@avilainstitute.org.
Francis Battisti, Ph.D.
Dr. Francis L. Battisti is a noted educator, speaker, psychotherapist, consultant, and author who offers individuals and organizations pathways to explore their potential and move toward desired transformation. Dr. Battisti is a former Executive Vice President, Chief Academic Officer, and Full Professor of Psychology at the State University of New York at Broome Community College, where he was the 2011 recipient of the State University of New York Distinguished Professorship for Service, and a 1989 recipient of the State University of New York Chancellor’s Award for Excellence in Teaching. His national reputation in the fields of healthy aging, motivation, health enhancement, and conflict disposition are recognized in his work with numerous corporations, healthcare organizations, long-term care communities, and governmental committees.
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Register
- Individual - $25
- Sisters Aging Well Together - Free!
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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Register
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Informational Video
Because of the very nature of working with a variety of personality types, some interactions between individuals can be very difficult to handle. Engaging in such situations, possibly already primed for a confrontation, can only serve to heighten tensions and make the situation worse. This workshop will introduce participants to the Behavioral Adjustment Technique (BAT) program of communication skills. Dr. Battisti will explain and then offer examples so participants can practice being direct and diplomatic. Maintaining a confident, positive demeanor is essential to having difficult conversations and focusing on a healthy outcome.
Description
Because of the very nature of working with a variety of personality types, some interactions between individuals can be very difficult to handle. Engaging in such situations, possibly already primed for a confrontation, can only serve to heighten tensions and make the situation worse. This workshop will introduce participants to the Behavioral Adjustment Technique (BAT) program of communication skills. Dr. Battisti will explain and then offer examples so participants can practice being direct and diplomatic. Maintaining a confident, positive demeanor is essential to having difficult conversations and focusing on a healthy outcome.
This informational video is provided to alumni of our Sisters Aging Well Together program. It reflects AIG's ongoing commitment to support Communities.
More Information
If you have any questions or concerns about this program, please contact us at support@avilainstitute.org.
Francis Battisti, Ph.D.
Dr. Francis L. Battisti is a noted educator, speaker, psychotherapist, consultant, and author who offers individuals and organizations pathways to explore their potential and move toward desired transformation. Dr. Battisti is a former Executive Vice President, Chief Academic Officer, and Full Professor of Psychology at the State University of New York at Broome Community College, where he was the 2011 recipient of the State University of New York Distinguished Professorship for Service, and a 1989 recipient of the State University of New York Chancellor’s Award for Excellence in Teaching. His national reputation in the fields of healthy aging, motivation, health enhancement, and conflict disposition are recognized in his work with numerous corporations, healthcare organizations, long-term care communities, and governmental committees.
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Register
- Individual - $25
- Sisters Aging Well Together - Free!
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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Register
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Informational Video
Appreciative Inquiry (AI) is an organizational development process of exploration based on the power of positive inquiry. The focus of AI involves creating a collaborative environment of discovery into what makes an organization most effective. Based on positive psychology principles, rather than spotlighting breakdowns and malfunctions, AI asks questions that ignite the positive energy within the organization. Join Dr. Francis Battisti as he offers an overview of the principles and processes of AI and how they can be used within each of our organizations to create an organizational culture of creativity and reflective thought, enhancing the quality of care delivery. A Plan of Action will be initiated during the presentation to begin the process of incorporating AI practices.
Description
Appreciative Inquiry (AI) is an organizational development process of exploration based on the power of positive inquiry. The focus of AI involves creating a collaborative environment of discovery into what makes an organization most effective. Based on positive psychology principles, rather than spotlighting breakdowns and malfunctions, AI asks questions that ignite the positive energy within the organization.
Join Dr. Francis Battisti as he offers an overview of the principles and processes of AI and how they can be used within each of our organizations to create an organizational culture of creativity and reflective thought, enhancing the quality of care delivery. A Plan of Action will be initiated during the presentation
to begin the process of incorporating AI practices.This informational video is provided to alumni of our Sisters Aging Well Together program. It reflects AIG's ongoing commitment to support Communities.
More Information
If you have any questions or concerns about this program, please contact us at support@avilainstitute.org.
Francis Battisti, Ph.D.
Dr. Francis L. Battisti is a noted educator, speaker, psychotherapist, consultant, and author who offers individuals and organizations pathways to explore their potential and move toward desired transformation. Dr. Battisti is a former Executive Vice President, Chief Academic Officer, and Full Professor of Psychology at the State University of New York at Broome Community College, where he was the 2011 recipient of the State University of New York Distinguished Professorship for Service, and a 1989 recipient of the State University of New York Chancellor’s Award for Excellence in Teaching. His national reputation in the fields of healthy aging, motivation, health enhancement, and conflict disposition are recognized in his work with numerous corporations, healthcare organizations, long-term care communities, and governmental committees.
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Register
- Individual - $25
- Sisters Aging Well Together - Free!
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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Register
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ON-DEMAND
This session, led by Kate Fassbender, Alfred Norwood, and Clare Horn, explores the role of faith and spirituality in enhancing the quality of life for residents, particularly those living with dementia. Presenters will examine how supporting a resident’s ability to engage in their faith practices can contribute to holistic, person-centered care. The session will offer practical strategies for incorporating religious traditions into daily care routines and emphasize the importance of including faith in individualized care plans. Additionally, participants will gain insight into the neurological impact of faith engagement and how this understanding can inform more compassionate and effective caregiving.
Webinar Description
This session supports the professional development of long-term care administrators by emphasizing the importance of holistic, person-centered care. It highlights how recognizing and supporting a resident’s spirituality and faith practices contributes to overall well-being and quality of life. By equipping administrators with knowledge of strategies to integrate faith into care planning, administrators can utilize their leadership to foster inclusive, responsive environments.
Learning Outcomes
Participants will be able to:
1. Identify the role that spiritual practices play in a resident’s well-being and how supporting them enhances holistic, person-centered care.
2. Explain how cognitive decline can impact a person’s ability to connect with their spirituality and engage in meaningful spiritual or religious practices.
3. Integrate individualized spiritual or faith practices into the care of residents living with dementia.
Board Approvals
Administrators (NAB)
This program has been approved for Continuing Education for 1.25 total participant hours by NAB/NCERS—Approval #20270101-1.25-A118254-DL.New York State Social Workers
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.25 Contact Hours. Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.REMINDER: Some Boards/States do not accept Clock Hours for on-demand recordings or limit the amount of Continuing Education Units from on-demand recordings. Please check with your State concerning its requirements.
More Information
If you have any questions or concerns about this program, please contact us at support@avilainstitute.org.
Registrants seeking continuing education will be asked to watch the On-Demand Recording in full, pass a post-test, and submit an evaluation form.
- Administrators (NAB): This program has been approved for Continuing Education for 1.25 total participant hours by NAB/NCERS—Approval #20270101-1.25-A118254-DL.
- New York State Social Workers: Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.25 Contact Hours. Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.
REMINDER: Some Boards/States do not accept Clock Hours for on-demand recordings or limit the amount of Continuing Education Units from on-demand recordings. Please check with your State concerning its requirements.
Clare L. Horn, LCSW
Faculty
Avila Institute of Gerontology, Inc.
Clare is a licensed social worker who has worked with the elderly for over 25 years, serving as a director of social work in various nursing homes and rehabilitation centers. She provides consultation and education on various topics in aging to residents, families, and staff.
Clare L. Horn received her undergraduate degree from Marymount College, Tarrytown, NY, a M.S. Ed. from Hofstra University, and a M.S.W. from Fordham University, where she also completed her doctoral courses. She is a Licensed Clinical Social Worker in New York State. She holds membership in the Academy of Certified Social Workers and the National Association of Social Workers. She has worked with the elderly and served as Director of Social Work for over 25 years in Nursing Home and Rehabilitation Centers. In November 2016, under Ms. Horn’s leadership at The New Jewish Home, the dementia unit received Comfort Matters Accreditation.
Ms. Horn has educated staff and families in palliative care and the ‘person-directed care’ program. She has presented at conferences and meetings on topics related to social work, dementia, palliative, and person-centered care. She has served for 21 years on the board of directors of Marian Woods, a NYS Department of Health Adult Care Facility, and Convent for women religious in Westchester County and has recently transitioned to serving on their program and quality assurance committee. Ms. Horn is a member of the Institute Formation Commission of the Religious of the Sacred Heart of Mary. She is on the faculty of the Avila Institute of Gerontology.
Alfred Norwood, BS, MBA
Faculty
Avila Institute of Gerontology, Inc.
Alfred is an expert in behavioral psychology who has worked with the Avila Institute for the last 15 years, researching, developing, and presenting workshops and in-services on a number of topics associated with aging and dementia. He has many years of experience working as a consultant for long-term care systems and facilities and has trained staff in the use of non-pharmaceutical, individualized care plans for long-term care and assisted living residents living with mild cognitive impairment to severe dementia.
Kathryne Fassbender, BS, CDCS
Faculty
Avila Institute of Gerontology
Kathryne (Kate) Fassbender accompanies those on their dementia journey. By magnifying the importance of creativity, faith, and human connection, she provides creative care, education, and innovative ways to look at how we live with dementia. Kate is a classically trained musician, visual artist, and theater maker, with an academic foundation in arts therapies. A native of Wisconsin, she now calls the East Coast home.
Kathryne earned her B.S. in Art Therapy from Edgewood College, with continued education in Drama Therapy. After nearly a decade in Life Enrichment, she moved on to be an educator and speaker working with families and professional care partners alike. Upon starting her own business, Kathryne found ways to balance both practicing her craft in arts and health and sharing with others the knowledge gained as both a professional and family carer. Kathryne, in addition to running two organizations of her own, serves on the Faculty of the Avila Institute of Gerontology.-
Register
- Individual - $45
- Sisters Aging Well Together - $35
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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In-Service
This in-service will discuss Understanding Palliative Care and the Five Domains of Pain.
This ready-to-teach in-service kit includes all the pieces needed to teach a 25-minute in-service.
In-Service Topic "Understanding Palliative Care and the Five Domains of Pain" In this in-service we are going to define palliative care, examine the differences between palliative care and hospice care, and consider common misconceptions about them. We will also review the five domains of pain, how to assess and alleviate them, the connection between palliative care and trauma-informed care, and how to build the necessary communications skills.
This in-service kit includes:
- A recorded video of the in-service (internet access required)
- Lesson Plan (PDF) Presentation slides and script (Microsoft PowerPoint File)
- Presentation handout as slides and notes (PDF)
- 4-page summary of presentation (PDF)
- Pre-test (PDF)
- 4 post-tests with 5 questions each and answer key (PDF)
- Follow-up (PDF)
- Certificate Template (PDF)
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Register
- Individual - $99
- Sisters Aging Well Together - Free!
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information
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In-Service
This in-service will discuss Effective Strategies for Managing Activities of Daily Living in Challenging Resident Care.
This ready-to-teach in-service kit includes all the pieces needed to teach a 25-minute in-service.
The following presentation is one of a series of in-services provided by the Avila Institute of Gerontology to keep member organizations knowledgeable on topics of aging and behavior. In this in-service, we will discuss Effective Strategies for Managing Activities of Daily Living in Challenging Resident Care.
This in-service kit includes:
- A recorded video of the in-service (internet access required)
- Lesson Plan (PDF) Presentation slides and script (Microsoft PowerPoint File)
- Presentation handout as slides and notes (PDF)
- 4-page summary of presentation (PDF)
- Pre-test (PDF)
- 4 post-tests with 5 questions each and answer key (PDF)
- Follow-up (PDF)
- Certificate Template (PDF)
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Register
- Individual - $99
- Sisters Aging Well Together - Free!
- AIG Staff - Free!
- AIG Faculty - Free!
- More Information