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How do I log into the AIG LEARNING CENTER?

If you already have an account with us, log in with your email and password. If you're new to AIG and the LEARNING CENTER, please create your account now. E-mail support@avilainstitute.org if you have trouble logging in.

What are the recommended browsers and internet settings for this site?

The Elevate system is no longer compatible with Internet Explorer.  Please join us online using a modern browser such as Microsoft Edge, Google Chrome, or Mozilla Firefox. If you are using a Mac, please use the current Safari web browser. For viewing webinars, we recommend using a high speed/broadband internet connection over Wi-fi. Also, please make sure you do not have pop-ups disabled in your internet browser settings.

How do I test my browser?

If you are already registered for a webinar or an archived session, go to the webinar/session page by clicking the title. You should find “Test Your Browser" on the right side of the session detail page. Click that button to test your browser OR follow these steps to test your browser: 

Go to eventcenter.commpartners.com and click on the "Support" tab in the top left. Once expanded, click “Run Test." A pop-up will appear called “Browser Test” and will run through Browser Compatibility, Drawing, and Audio/Video. You can also test Sound and Audio by checking the boxes. If all passes, you will see “Success” in green for each. 

If you do not pass, you can download the “Trouble Shooting” PDF. For further assistance, please contact us at support@avilainstitute.org or contact the technical team at CommPartners by phone, email, or chat using the information on the “Support” tab.

What do I do if I experience a problem when I'm logged into a webinar or other product?

If you are already logged into a webinar and experience a problem (e.g., slides stop advancing, streaming audio stops/fails, etc.), please follow the steps below: 

1. Try clicking the “Refresh" button in your web browser. It looks like a circle with arrows. 

2. Clear the cache in your web browser. Then close your web browser completely. Open your web browser again and try logging into the event/archive again. 

3. If none of the above steps resolves the issues, direct your web browser to http://www.mozilla.org/en-US/firefox/new/ and download Firefox.

What if I still experience problems after switching to Firefox?

If none of these steps are successful, the issue may be related to (a) internal firewall settings, (b) internal internet settings, or (c) the speed/capability of your internet connection. You should consult your IT department or internet provider. Please make sure the following the following IP addresses are open: 

• 72.32.161.112 

• 72.32.200.104 

• 72.32.221.65 

• 72.32.221.66 

• 67.203.7.114

How do I sign up for a product?

Click on the product title you want to register for. You can find featured products on the home page or search for products by accessing the catalog and using the filters. You can narrow down the list by using the “Search by Product Type,” “Search by Category," “Search by Date Range," or “Search by Keyword" options. 

Once you find the product for which you would like to register, you can either click “Register" to add it to your cart right away or “More Information" to view the session description, learning objectives, and speaker information. You will be able to register on the session detail page too. 

When you are ready to complete the registration, click “Cart" on the top of the screen. You will be able to see all the webinars in your cart and make edits if needed. Then click “Place My Order." An e-mail confirmation will be sent to your account e-mail address when the registration is completed successfully. 

To join the webinar or view the product, log into the AIG LEARNING CENTER and click "My Learning." You should be able to see all the webinars and products you are registered. Click the session title to be directed to the product components page, where you will find the links to access either the live webinar or video recordings.

Where do I find all the products I attended or registered for?

To find a complete listing of all webinars, products, and events for which you registered, go to the “My Learning” page.

How are the products on the “My Recommendations" feature selected?

All the products populated on “My Recommendations" are selected based on the categories you selected in your profile. To update these recommendations, go to “My Profile” and update the table called “Interest in Categories."

How do I edit my profile?

When you are logged into the AIG LEARNING CENTER, click “My Profile.” Here you can click the link “Click here to edit your profile" above your e-mail address. You will be directed to edit your profile.

What is your refund policy and how can I request a refund?

Refunds will be considered on a case-by-case basis. Please email support@avilainstitute.org and include 1) your name, 2) the name of the product for which you would like a refund, and 3) the reason you are requesting a refund.

How do I get my Certificate of Completion?

If you register for a product that offers continuing education credit hours, you must complete the minimum requirements to receive your certificate. Once you meet those requirements, your certificate will unlock. Some boards require us to collect license numbers and you will be asked to submit, if applicable. The certificate will auto generate and will be ready for you to print.

You may view and download this certificate any time by accessing the product title under “My Learning.”

Whom do I contact if I still have questions?

For questions on registration, viewing products, and participating in live webinars, send an e-mail to support@avilainstitute.org.