How to Handle Difficult Conversations: Introducing the Behavioral Adjustment Technique (BAT) Communication Strategies (Informational Video)

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    • Individual - $25
    • Sisters Aging Well Together - Free!
    • AIG Staff - Free!
    • AIG Faculty - Free!

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Description

Because of the very nature of working with a variety of personality types, some interactions between individuals can be very difficult to handle. Engaging in such situations, possibly already primed for a confrontation, can only serve to heighten tensions and make the situation worse. This workshop will introduce participants to the Behavioral Adjustment Technique (BAT) program of communication skills. Dr. Battisti will explain and then offer examples so participants can practice being direct and diplomatic. Maintaining a confident, positive demeanor is essential to having difficult conversations and focusing on a healthy outcome.

This informational video is provided to alumni of our Sisters Aging Well Together program. It reflects AIG's ongoing commitment to support Communities.

More Information

If you have any questions or concerns about this program, please contact us at support@avilainstitute.org. 

Francis Battisti, Ph.D.

Dr. Francis L. Battisti is a noted educator, speaker, psychotherapist, consultant, and author who offers individuals and organizations pathways to explore their potential and move toward desired transformation. Dr. Battisti is a former Executive Vice President, Chief Academic Officer, and Full Professor of Psychology at the State University of New York at Broome Community College, where he was the 2011 recipient of the State University of New York Distinguished Professorship for Service, and a 1989 recipient of the State University of New York Chancellor’s Award for Excellence in Teaching. His national reputation in the fields of healthy aging, motivation, health enhancement, and conflict disposition are recognized in his work with numerous corporations, healthcare organizations, long-term care communities, and governmental committees.

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