Overview:

Burnout, fatigue, and inconsistent compliance among long-term care staff are often attributed to gaps in training or individual performance. Evidence increasingly indicates that these challenges more often stem from system pressures, including rising resident acuity, complex cognitive and medical needs, workload demands, communication breakdowns, and insufficient operational planning. When organizational capacity is strained, the gap between knowing and doing widens, increasing the likelihood of shortcuts and unreliable practice.

This webinar examines how organizational conditions shape workforce behavior, risk, and care outcomes. Participants will evaluate leadership approaches that move beyond education alone by strengthening operational support, embedding ongoing coaching, improving communication structures, and aligning accountability with staff capacity. Emphasis will be placed on practical leadership interventions that enhance reliability, support workforce sustainability, and safeguard quality of care.

As a result of this presentation the participant will be able to:

1. Identify organizational factors that contribute to staff burnout, fatigue, and non-compliant behaviors.
2. Explain how workforce strain influences decision-making, risk, and care quality.
3. Apply leadership strategies that support staff capacity while reinforcing accountability.

Credit Information:

Administrators (NAB)

This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119531-DL.

Domains of Practice:

• 2C6 Professional Development
• 2C12 Employee Satisfaction, Engagement, and Retention
• 4A3 Organizational Behavior
• 4A4 Leadership Principles

Chaplains (NACC)

This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.

Social Workers (New York Only) 

Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.

Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.