How to Handle Difficult Conversations: Introducing the Behavioral Adjustment Technique (BAT) Communication Strategies

  • Registration Closed

Summary:

Because of the very nature of working with a variety of different personality types, some of the interactions between individuals can be very difficult to deal with.  Engaging in these situations, possibly already primed for a confrontation, can only serve to heighten the tensions and make the situation worse.

This workshop will introduce participants to the Behavioral Adjustment Technique (BAT) program of communication skills.  Dr. Battisti will explain and then offer examples so that participants can practice how to be direct and diplomatic.  Maintaining a confident, positive demeanor is essential to having difficult conversations and focusing on a healthy outcome.

As a result of this presentation the participant will be able to:

1. Identify tension within a situation and different conflict styles.

2. Recognize the use of “I Statements” and the control of one’s emotional state.

3. Identify the Behavioral Adjustment Technique (BAT) format to reach resolution.

Credit Information:

Administrators (NAB)

This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20240220-1-A90950-DL.

NAB Domains of Practice

4A3 Organizational Behavior (e.g., organizational culture, team building, group dynamics)

4A4 Leadership Principles (e.g., communication, styles, mentoring, coaching, personal professional development)

New York State Social Workers

Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.

Social Worker CE approval is for New York Social workers only. Other state licensees aren’t eligible to receive pre-approved credit.

Dr. Philip McCallion Ph.D., ACSW

Professor and Director, School of Social Work

Temple University, College of Public Health

Philip McCallion, Ph.D., ACSW, is professor and director of the School of Social Work within the College of Public Health at Temple University. His research advances evidence-based interventions in health promotion, falls reduction, caregiver support, dementia management and service system redesign. McCallion is co-founder/co-principal investigator/co-applicant of the Intellectual Disability Supplement to the Irish Longitudinal Study on Aging, and co-investigator on longitudinal studies of dementia in persons with Down syndrome. McCallion is visiting/adjunct professor at Trinity College Dublin, a John A. Hartford Foundation Social Work Faculty Scholar and Mentor, and a fellow of the International Association for the Scientific Study of Intellectual and Developmental Disabilities and of the Gerontological Society of America. Serving on international consensus panels and the board of the National Task Group on Intellectual Disabilities and Dementia, McCallion is the national consultant on intellectual disabilities and dementia for the U.S. National Alzheimer's and Dementia Resource Center. 

Please click the link below to view the webinar flyer.

Components visible upon registration.