How to Handle Difficult Conversations: Introducing the Behavioral Adjustment Technique (BAT) Communication Strategies

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Summary:

Because of the very nature of working with a variety of different personality types, some of the interactions between individuals can be very difficult to deal with.  Engaging in these situations, possibly already primed for a confrontation, can only serve to heighten the tensions and make the situation worse.

This workshop will introduce participants to the Behavioral Adjustment Technique (BAT) program of communication skills.  Dr. Battisti will explain and then offer examples so that participants can practice how to be direct and diplomatic.  Maintaining a confident, positive demeanor is essential to having difficult conversations and focusing on a healthy outcome.

As a result of this presentation the participant will be able to:

1. Identify tension within a situation and different conflict styles.

2. Recognize the use of “I Statements” and the control of one’s emotional state.

3. Identify the Behavioral Adjustment Technique (BAT) format to reach resolution.

Credit Information:

Administrators (NAB)

This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20240220-1-A90950-DL.

NAB Domains of Practice

4A3 Organizational Behavior (e.g., organizational culture, team building, group dynamics)

4A4 Leadership Principles (e.g., communication, styles, mentoring, coaching, personal professional development)

New York State Social Workers

Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.

Social Worker CE approval is for New York Social workers only. Other state licensees aren’t eligible to receive pre-approved credit.

Dr. Francis Battisti, Ph.D.

Principal

Battisti Management Affiliates

Dr. Francis L. Battisti is a noted educator, speaker, psychotherapist, consultant, and author who offers individuals and organizations pathways to explore their potential and move toward desired transformation. Dr. Battisti is a former Executive Vice President, Chief Academic Officer, and Full Professor of Psychology at the State University of New York at Broome Community College, where he was the 2011 recipient of the State University of New York Distinguished Professorship for Service, and a 1989 recipient of the State University of New York Chancellor’s Award for Excellence in Teaching. His national reputation in the fields of healthy aging, motivation, health enhancement, and conflict disposition are recognized in his work with numerous corporations, healthcare organizations, long-term care communities, and governmental committees. Learn more about Dr. Fran Battisti on our website: www.avilainstitute.org.

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