An Introduction to Appreciative Inquiry: A Process for Positive Change

Includes a Live Event on 08/23/2022 at 1:00 PM (EDT)


Appreciative Inquiry (AI) is an organizational development process of exploration based on the power of positive inquiry. The focus of AI involves creating a collaborative environment of discovery into what makes an organization most effective. Based on positive psychology principles, AI asks questions that ignite the positive energy within the organization rather than spotlight breakdowns and malfunctions.

Join Dr. Battisti as he offers an overview of the principles and process of AI and how they can be used within organizations to create a culture of creativity and reflective thought that enhances quality of care delivery. 

A plan of action will be initiated during the presentation to begin the process of incorporating AI practices.


Administrators (NAB)

This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20230822-1-A86113-DL

NAB Domains of Practice

1B1 Psychosocial Needs (e.g., social, spiritual, community, cultural)

1B5 Care Recipient (and Representative) Grievance, Conflict, and Dispute Resolution

2C11 Employee Grievance, Conflict, and Dispute Resolution

2C12 Employee Satisfaction, Engagement, and Retention

New York State Social Workers

Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.

Dr. Francis Battisti, Ph.D.

Principal, Battisti Management Affiliates

Noted educator, speaker, psychotherapist, consultant, and author, Dr. Francis L. Battisti, offers individuals and organizations a pathway to explore their potential and move toward desired transformation. His national reputation in the fields of healthy aging, motivation, health enhancement, and conflict disposition is manifest in his work with numerous corporations and major healthcare organizations, as well as governmental committees. His presentations have been offered throughout the United States, South America, Europe, Canada and the Caribbean.  

Dr. Battisti was the Executive Vice President and Chief Academic Officer and Full Professor of Psychology at the State University of New York at Broome Community College, where he was the 2011 Recipient of the State University of New York Distinguished Professorship for Service and a 1989 Recipient of the State University of New York Chancellor’s Award for Excellence in Teaching. He is a member of the State University of New York Distinguished Teaching Academy. As a Full Professor he taught courses such as Abnormal Psychology, Counseling Theory and Practice, and Introduction to Social Work and Welfare, which motivated many of his students to continue their studies as Social Workers and Psychologists.  

Dr. Battisti maintained a private psychotherapy practice for over thirty years, treating individuals and couples. He also has consulted to long-term care communities throughout the United States. His emphasis now is in community responses to mental health needs and how to address them.  

Francis has been recognized by “The Morning Knights Toastmaster Award” for Excellence in Communication and Leadership as well as The Alzheimer’s Association Central New York Chapter as the honoree of the “Memory Makers Award, “for his efforts to make the Southern Tier a better place to live and work. He is also the recipient of “The David Malcom Award”, in recognition of his Exemplary Service to the Homeless. Francis is the author of Checchino: A Father & Son Journey Toward Dusk and co-author of Tomorrow’s Weigh…The No-Diet Way to Lose Weight. His articles include: “Leveraging Workforce Research to Attract, Manage, and Retain High-Performance Employees”, “Harnessing the Diversity and Power of Your Team! Developing and Sustaining Highly Effective Teams Ensures Your Competitive Edge”, and “Advancing the Bottom Line and Service Quality via a Culture of Employee Retention.”  

Dr. Battisti received his Ph.D. in Human Development from Marywood University. He lives with his wife, Dr. Helen Battisti, in Upstate New York and is an avid believer in pursuing one’s passion. 

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