AIG Learning Center
2026 March Webinar Wednesday Series - Package
-
Register
- Individual - $125
- Carmelite Home staff - $125
- Sisters Aging Well Together - $125
- AIG Staff - Free!
- AIG Faculty - Free!
Package Contents
Purchasing this package provides access to the following webinars:
How Science and Technology Are Reshaping Dementia Care (1.0 CE Hour)
Presented by Alfred Norwood, MBA, BS
Faculty, Avila Institute of Gerontology, Inc.
Wednesday, March 18, 2026 from 9:00 – 10:00 a.m. ET
From Caregiver to Care-Partner: Advancing Person-Centered Care in Long-Term Care (1.0 CE Hour)
Presented by Clare L. Horn, LCSW
Faculty, Avila Institute of Gerontology, Inc.
Wednesday, March 18, 2026 from 10:30 - 11:30 a.m. ET
Under Pressure: Leadership Strategies for Burnout, Fatigue, and Compliance in Long-Term Care (1.0 CE Hour)
Presented by Shane Cooney, BA, SHRM-CP
Head of Education, Avila Institute of Gerontology, Inc.
Wednesday, March 18, 2026 from 12:00 - 1:00 p.m. ET
Credit Information:
Continuing education is offered for Administrators, Catholic Chaplains, and New York State Social Workers.
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Includes a Live Web Event on 03/18/2026 at 9:00 AM (EDT)
Join us for "How Science and Technology Are Reshaping Dementia Care" presented by Alfred Norwood, MBA, BS.
Overview:
Skilled nursing facilities are increasingly supporting residents with advanced dementia and complex behavioral needs. These changes are reshaping operational demands, staffing models, and care environments, requiring leaders to rethink how science, technology, and care design work together to support both residents and staff.
Advances in neuroscience and emerging technologies are offering new insight into how dementia affects the brain’s ability to interpret surroundings, manage stress, and regulate behavior. This webinar will review the practical leadership considerations stemming from these advances, exploring how tools such as environmental design, adaptive cueing, and technology-supported interventions can help reduce distress, improve staff response, and create more sustainable care settings. Participants will learn practical approaches for incorporating technology and care-design strategies to better support residents with advanced dementia while improving staff effectiveness and organizational preparedness.
As a result of this presentation the participant will be able to:
- Analyze factors driving increased behavioral complexity among residents with advanced dementia.
- Examine how neuroscience-informed approaches and emerging technologies can improve care environments and staff effectiveness.
- Apply leadership strategies that support organizational preparedness and sustainable dementia care practices.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119526-DL.
Domains of Practice:
- 1B1 Psychosocial Needs
- 1B10 Mental and Behavioral Health
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit
Alfred Norwood, MBA, BS
Faculty, Avila Institute of Gerontology, Inc.
Alfred is an expert in physiological psychology who has worked with the Avila Institute for the last 15 years, developing and presenting workshops and in-services on a number of topics associated with aging. He has years of experience working as a consultant for long-term care systems and facilities and trained staff in the use of non-pharmaceutical, individualized care plans for residents with moderate to severe dementia.
-
Includes a Live Web Event on 03/18/2026 at 10:30 AM (EDT)
Join us for "From Caregiver to Care-Partner: Advancing Person-Centered Care in Long-Term Care" presented by Clare L. Horn, LCSW.
Overview:
Person-centered care invites professionals to move beyond task-focused caregiving toward meaningful partnerships that honor dignity, identity, and connection. This webinar explores how care-partnering strengthens relationships, enhances communication, and supports whole-person well-being while helping staff rediscover purpose and resilience in their roles.
Participants will learn practical approaches to deepen presence, cultivate emotional intelligence, engage residents as individuals shaped by their values, culture, and life experiences, and support a culture that values the whole person.
As a result of this presentation the participant will be able to:
- Explain the principles of person-centered care and care-partnering in long-term care practice.
- Apply communication strategies that promote dignity, connection, and emotional safety.
- Recognize the role of emotional intelligence in building therapeutic relationships.
- Identify practices that support both resident well-being and caregiver resilience and empowerment to promote residents' involvement in their own care.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119522-DL.
Domains of Practice:
- 1B2 Person-Centered Care and Comprehensive Care Planning
- 3A2 Person-Centered Environment
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.
Clare L. Horn, LCSW
Faculty
Avila Institute of Gerontology, Inc.
Clare is a licensed social worker who has worked with the elderly for over 25 years, serving as a director of social work in various nursing homes and rehabilitation centers. She provides consultation and education on various topics in aging to residents, families, and staff.
Clare L. Horn received her undergraduate degree from Marymount College, Tarrytown, NY, a M.S. Ed. from Hofstra University, and a M.S.W. from Fordham University, where she also completed her doctoral courses. She is a Licensed Clinical Social Worker in New York State. She holds membership in the Academy of Certified Social Workers and the National Association of Social Workers. She has worked with the elderly and served as Director of Social Work for over 25 years in Nursing Home and Rehabilitation Centers. In November 2016, under Ms. Horn’s leadership at The New Jewish Home, the dementia unit received Comfort Matters Accreditation.
Ms. Horn has educated staff and families in palliative care and the ‘person-directed care’ program. She has presented at conferences and meetings on topics related to social work, dementia, palliative, and person-centered care. She has served for 21 years on the board of directors of Marian Woods, a NYS Department of Health Adult Care Facility, and Convent for women religious in Westchester County and has recently transitioned to serving on their program and quality assurance committee. Ms. Horn is a member of the Institute Formation Commission of the Religious of the Sacred Heart of Mary. She is on the faculty of the Avila Institute of Gerontology.
-
Includes a Live Web Event on 03/18/2026 at 12:00 PM (EDT)
Join us for "Under Pressure: Leadership Strategies for Burnout, Fatigue, and Compliance in Long-Term Care."
Overview:
Burnout, fatigue, and inconsistent compliance among long-term care staff are often attributed to gaps in training or individual performance. Evidence increasingly indicates that these challenges more often stem from system pressures, including rising resident acuity, complex cognitive and medical needs, workload demands, communication breakdowns, and insufficient operational planning. When organizational capacity is strained, the gap between knowing and doing widens, increasing the likelihood of shortcuts and unreliable practice.
This webinar examines how organizational conditions shape workforce behavior, risk, and care outcomes. Participants will evaluate leadership approaches that move beyond education alone by strengthening operational support, embedding ongoing coaching, improving communication structures, and aligning accountability with staff capacity. Emphasis will be placed on practical leadership interventions that enhance reliability, support workforce sustainability, and safeguard quality of care.
As a result of this presentation the participant will be able to:
- Identify organizational factors that contribute to staff burnout, fatigue, and non-compliant behaviors.
- Explain how workforce strain influences decision-making, risk, and care quality.
- Apply leadership strategies that support staff capacity while reinforcing accountability.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119531-DL.
Domains of Practice:
- 2C6 Professional Development
- 2C12 Employee Satisfaction, Engagement, and Retention
- 4A3 Organizational Behavior
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.
Shane Cooney, BA, SHRM-CP
Head of Education
Avila Institute of Gerontology
As the Head of Education at the Avila Institute of Gerontology, Shane oversees all educational initiatives and the organization's learning management system. He is responsible for developing comprehensive educational content and programs tailored to the needs of the organization. Notably, he established the AIG CARE (Compassion, Advocacy, Recognition, Excellence) Program, which is designed to provide leadership skills education and professional development to staff working in Carmelite homes. He is dedicated to fostering a culture of continuous learning and professional growth.
-
Includes a Live Web Event on 03/18/2026 at 9:00 AM (EDT)
Join us for "How Science and Technology Are Reshaping Dementia Care" presented by Alfred Norwood, MBA, BS.
Overview:
Skilled nursing facilities are increasingly supporting residents with advanced dementia and complex behavioral needs. These changes are reshaping operational demands, staffing models, and care environments, requiring leaders to rethink how science, technology, and care design work together to support both residents and staff.
Advances in neuroscience and emerging technologies are offering new insight into how dementia affects the brain’s ability to interpret surroundings, manage stress, and regulate behavior. This webinar will review the practical leadership considerations stemming from these advances, exploring how tools such as environmental design, adaptive cueing, and technology-supported interventions can help reduce distress, improve staff response, and create more sustainable care settings. Participants will learn practical approaches for incorporating technology and care-design strategies to better support residents with advanced dementia while improving staff effectiveness and organizational preparedness.
As a result of this presentation the participant will be able to:
- Analyze factors driving increased behavioral complexity among residents with advanced dementia.
- Examine how neuroscience-informed approaches and emerging technologies can improve care environments and staff effectiveness.
- Apply leadership strategies that support organizational preparedness and sustainable dementia care practices.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119526-DL.
Domains of Practice:
- 1B1 Psychosocial Needs
- 1B10 Mental and Behavioral Health
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit
Alfred Norwood, MBA, BS
Faculty, Avila Institute of Gerontology, Inc.
Alfred is an expert in physiological psychology who has worked with the Avila Institute for the last 15 years, developing and presenting workshops and in-services on a number of topics associated with aging. He has years of experience working as a consultant for long-term care systems and facilities and trained staff in the use of non-pharmaceutical, individualized care plans for residents with moderate to severe dementia.
-
Includes a Live Web Event on 03/18/2026 at 10:30 AM (EDT)
Join us for "From Caregiver to Care-Partner: Advancing Person-Centered Care in Long-Term Care" presented by Clare L. Horn, LCSW.
Overview:
Person-centered care invites professionals to move beyond task-focused caregiving toward meaningful partnerships that honor dignity, identity, and connection. This webinar explores how care-partnering strengthens relationships, enhances communication, and supports whole-person well-being while helping staff rediscover purpose and resilience in their roles.
Participants will learn practical approaches to deepen presence, cultivate emotional intelligence, engage residents as individuals shaped by their values, culture, and life experiences, and support a culture that values the whole person.
As a result of this presentation the participant will be able to:
- Explain the principles of person-centered care and care-partnering in long-term care practice.
- Apply communication strategies that promote dignity, connection, and emotional safety.
- Recognize the role of emotional intelligence in building therapeutic relationships.
- Identify practices that support both resident well-being and caregiver resilience and empowerment to promote residents' involvement in their own care.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119522-DL.
Domains of Practice:
- 1B2 Person-Centered Care and Comprehensive Care Planning
- 3A2 Person-Centered Environment
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.
Clare L. Horn, LCSW
Faculty
Avila Institute of Gerontology, Inc.
Clare is a licensed social worker who has worked with the elderly for over 25 years, serving as a director of social work in various nursing homes and rehabilitation centers. She provides consultation and education on various topics in aging to residents, families, and staff.
Clare L. Horn received her undergraduate degree from Marymount College, Tarrytown, NY, a M.S. Ed. from Hofstra University, and a M.S.W. from Fordham University, where she also completed her doctoral courses. She is a Licensed Clinical Social Worker in New York State. She holds membership in the Academy of Certified Social Workers and the National Association of Social Workers. She has worked with the elderly and served as Director of Social Work for over 25 years in Nursing Home and Rehabilitation Centers. In November 2016, under Ms. Horn’s leadership at The New Jewish Home, the dementia unit received Comfort Matters Accreditation.
Ms. Horn has educated staff and families in palliative care and the ‘person-directed care’ program. She has presented at conferences and meetings on topics related to social work, dementia, palliative, and person-centered care. She has served for 21 years on the board of directors of Marian Woods, a NYS Department of Health Adult Care Facility, and Convent for women religious in Westchester County and has recently transitioned to serving on their program and quality assurance committee. Ms. Horn is a member of the Institute Formation Commission of the Religious of the Sacred Heart of Mary. She is on the faculty of the Avila Institute of Gerontology.
-
Includes a Live Web Event on 03/18/2026 at 12:00 PM (EDT)
Join us for "Under Pressure: Leadership Strategies for Burnout, Fatigue, and Compliance in Long-Term Care."
Overview:
Burnout, fatigue, and inconsistent compliance among long-term care staff are often attributed to gaps in training or individual performance. Evidence increasingly indicates that these challenges more often stem from system pressures, including rising resident acuity, complex cognitive and medical needs, workload demands, communication breakdowns, and insufficient operational planning. When organizational capacity is strained, the gap between knowing and doing widens, increasing the likelihood of shortcuts and unreliable practice.
This webinar examines how organizational conditions shape workforce behavior, risk, and care outcomes. Participants will evaluate leadership approaches that move beyond education alone by strengthening operational support, embedding ongoing coaching, improving communication structures, and aligning accountability with staff capacity. Emphasis will be placed on practical leadership interventions that enhance reliability, support workforce sustainability, and safeguard quality of care.
As a result of this presentation the participant will be able to:
- Identify organizational factors that contribute to staff burnout, fatigue, and non-compliant behaviors.
- Explain how workforce strain influences decision-making, risk, and care quality.
- Apply leadership strategies that support staff capacity while reinforcing accountability.
Credit Information:
Administrators (NAB)
This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20270317-1-A119531-DL.
Domains of Practice:
- 2C6 Professional Development
- 2C12 Employee Satisfaction, Engagement, and Retention
- 4A3 Organizational Behavior
- 4A4 Leadership Principles
Chaplains (NACC)
This educational program has been approved for 1.0 Continuing Education Hours by the National Association of Catholic Chaplains.
Social Workers (New York Only)
Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.
Social Worker CE approval is for New York State Social workers only. Other state licensees are not eligible to receive pre-approved credit.
Shane Cooney, BA, SHRM-CP
Head of Education
Avila Institute of Gerontology
As the Head of Education at the Avila Institute of Gerontology, Shane oversees all educational initiatives and the organization's learning management system. He is responsible for developing comprehensive educational content and programs tailored to the needs of the organization. Notably, he established the AIG CARE (Compassion, Advocacy, Recognition, Excellence) Program, which is designed to provide leadership skills education and professional development to staff working in Carmelite homes. He is dedicated to fostering a culture of continuous learning and professional growth.