Summary:

Feedback is a term that is frequently used, but often misunderstood. Many times, feedback is presented as an opinion on someone else’s ideas, or their performance coupled with suggestions for improvement. However, recent research suggests that this approach to offering feedback not only fails to significantly improve performance, but also hinders development. This session will present the case for why health care professionals and those serving long-term care homes should utilize feedback communication strategies that are positive, motivating, and outcome-driven, backed by the guiding question of “How can we help each person thrive and excel?”

As a result of this presentation the participant will be able to:

1. Recognize the positive impact of providing supportive feedback to staff, coworkers, and others. 

2. Utilize at least two supportive approaches to offering feedback. 

Credit Information:

Administrators (NAB)

This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20240315-1-A92015-DL.

NAB Domains of Practice

- 2C6 Professional Development (e.g., maintenance of credentials, continuing education) 

- 2C7 Employee Training and Orientation 

- 2C8 Performance Evaluation 

- 2C12 Employee Satisfaction, Engagement, and Retention

New York State Social Workers

Avila Institute of Gerontology, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 1.0 Contact Hours.

Social Worker CE approval is for New York Social workers only. Other state licensees aren’t eligible to receive pre-approved credit.

Please click the link below to view the webinar flyer.