Polarities in Leadership: Navigating the Divide

Includes a Live Web Event on 10/13/2025 at 12:30 PM (EDT)

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    • Individual - $60
    • Carmelite Home staff - $60
    • Sisters Aging Well Together - $60

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Webinar Content
In today’s world, opposing viewpoints seem more prevalent than ever, often accompanied by a lack of understanding between perspectives. Yet, embracing this diversity of thought is essential for tackling complex challenges and strengthening teams. This session will explore how leaders can harness the interdependence of opposing viewpoints—polarities—to build resilient, high-performing teams. You’ll learn how to navigate polarizing situations by engaging differing perspectives, facilitating open dialogue, and fostering collaborative problem-solving. Discover how to leverage polarities to balance competing forces, enhance decision-making, and cultivate a more cohesive and adaptive team environment. You’ll leave with a deeper appreciation for leadership’s inherent complexities and actionable strategies to turn diverse viewpoints into a driving force for stronger team dynamics and organizational success.
1.0 CE Hour
Learning Outcome(s):
Following this webinar, participants will be able to:
  • Navigate and leverage opposing viewpoints (polarities) to enhance team resilience, decision-making, and collaboration in complex healthcare environments.
Criteria for Successful Completion
To receive continuing education credits, participants must watch the entire webinar, record and submit verification codes, and submit an evaluation form. A certificate of attendance will be available after the webinar.
2025 October Long-Term Care Webinar Series Continuing Education Information
Nursing Home Administrators: This program has been approved for Continuing Education for 8.0 total participant hours by NAB/NCERS —Approval #
Catholic Chaplains: This educational program has been submitted to the National Association of Catholic Chaplains for approval to grant Continuing Education Hours.
Dietitians (Registered): This educational program has been submitted to the Commission on Dietetic  Registration for approval to award Continuing Professional Education Units.
Nurses: This nursing continuing professional development activity was submitted to the  Northeast Multistate Division Education Unit, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
New York State Social Workers: Avila Institute of Gerontology, Inc. is recognized by the New York State Education  Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0265. Participants can earn 8.0 Contact Hours.
More Information
If you have any questions or concerns about registering and attending the webinar, or about continuing education, please contact support@avilainstitute.org.

Michelle M. Pandolfi, LMSW, MBA, LNHA

Executive Director, Thrive At Home, Whitney Center

Ms. Pandolfi has seventeen years experience in the long-term care profession and is a licensed nursing home administrator in the state of Connecticut. She is a director with twelve years experience managing the national nursing home quality improvement projects, patient safety and care transitions projects at Qualidigm. Michelle helped create the Connecticut’s Culture Change Coalition in 2006 and maintains an active leadership role. She is a TeamSTEPPS Master Trainer and developed the long term care TeamSTEPPS curriculum under an AHRQ funded contract. She has spoken nationally about patient safety culture change and person-centered care in nursing homes. 

Michelle’s professional areas of specialization are in performance measurement, clinical systems improvement, root cause analysis, professional education, and patient safety. She is currently managing several nursing home quality improvement and patient safety projects that tie in with national priority areas. Some previous work of Michelle’s includes managing Alzheimer/Dementia Units in nursing homes in Connecticut and Rhode Island and she worked for the Alzheimer’s Association-Connecticut Chapter, for many years as a volunteer support group facilitator and as Director of Client and Family Services. She holds master degrees in Social Work Administration and Business Administration from the University of Connecticut. She holds a bachelor degree in Social Work from Providence College.

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